Privacy Policy

Privacy Policy

COMPASS ITNL Sdn. Bhd. (hereinafter referred to as the “Company”) recognizes the importance of personal information and has adopted this “Privacy Policy” to govern the information the Company collect online and through other means and how the Company use that information. The following is set forth as the ” Privacy Policy of the Company”. Please be sure to read the following when browsing this site.

1. Scope of Application

This Privacy Policy applies when you use our services and products.

2. Acquisition of personal information

(1) The Company will acquire personal information in an appropriate manner to the extent necessary for our business.
(2) The Company obtain your personal information mainly in the following cases

  • When you visit our website or apply to use our services.
  • When acquiring personal information through inquiries, applications, questionnaires, etc. regarding our products and services
  • Upon receipt of an inquiry, application, or response to a questionnaire regarding a seminar or event sponsored by the Company
  • Other personal information obtained through interviews by telephone, letter, e-mail, etc., which are necessary for the conduct of our business

(3) When obtaining personal information directly from customers in writing and by e-mail, etc., the Company will endeavor to clearly indicate the purpose of use each time such information is obtained.

3.Purpose of use

The Company use personal information obtained from our customers for the following purposes

  • Information, operation, management, and notification of services, products, events, campaigns, etc. provided by the Company
  • Information, provision and management of services and products.
  • To conduct surveys and questionnaires regarding services and products offered by the Company.
  • Notification of new services and products offered by the Company.
  • Information, operation, management, and notification of services, products, events, campaigns, etc. of the Company and its affiliated partner companies
  • Providing information through a regular e-mail newsletter service
  • Exercise of rights or performance of obligations under contracts, laws, etc.
  • Verification of customer identity
  • Introduction of customer feedback, consultation cases, resolution cases, etc. on our website, etc.
  • Other procedures necessary for the performance of our business

4. Outsourcing

In the course of providing products and services to our customers, the Company may outsource a part of our business to a third party and disclose personal information to the extent necessary to achieve the purpose of the outsourced business. In such cases, the Company will take appropriate measures to manage and supervise such third party, such as entering into a contract regarding the handling of customers’ personal information.

5. Transfer outside Malaysia

Your personal information may be transferred outside Malaysia for data integration, storage, simplification of customer information management, reporting, and other internal purposes.
When the Company provide your personal information to third party entities outside Malaysia, such as outsourcing partners or data sharing partners, the Company will take necessary and appropriate measures in accordance with the law.

6. Management of personal information

The Company take the utmost precautions to prevent leakage, loss, and falsification of your personal information. The Company will provide training to the Company‘s directors and employees on the protection and proper management of personal information. The Company will set an appropriate retention period in accordance with the purpose of use of personal information. After the purpose of use has been achieved, the Company will dispose of such information in an appropriate manner.

7. Disclosure, correction, deletion, addition, discontinuance, and erasure of personal information

If The Company receives a request from a customer, submitted in the manner specified, for the disclosure, correction, deletion, addition, discontinuance, or erasure (hereinafter, “disclosure, etc.”) of the customer’s personal information stored in a database held by the Company, the request will be handled as follows, within a reasonable timeframe and scope, after confirming that the request was submitted by the customer themselves.

(1) Requests for disclosure
The Company will disclose the items of personal information requested by the customer.
(2) Requests for correction, deletion or addition
The Company will confirm the details of the request and correct, delete, or add to the content of the customer’s personal information to the extent possible.
(3) Suspension of use or deletion of personal information

In accordance with the contents of the request, the Company will stop using the items of personal information specified by the customer and, if the customer so requests, delete the information.

The Company will stop using the personal information items specified by the customer and erase such personal information upon the customer’s request. However, please understand in advance that in such cases, the customer may not be able to receive the service he/she has been using, or the provision of service in accordance with the customer’s request may be interfered with.

8. Security

Personal information is protected by Secure Sockets Layer (SSL) encryption technology. This protects the information you enter when using our site from unauthorized access by third parties. In addition, firewalls and anti-virus measures are in place to prevent leakage, misappropriation, and falsification of personal information.

9. Modification of the Privacy Policy

The Company may make modifications to this Privacy Policy. If modifications are made, details will be posted on the Company website (, so please be sure to read carefully the contents of any changes that have been made.